Refund policy

At txcuca-gi.myshopify.com, operated by A GREENFIELD & S.M GREENFIELD, we take immense pride in crafting whimsical plush toys, adorable stuffed companions, and intricately designed doll accessories that bring joy, warmth, and magical moments to collectors and fans worldwide. We understand that purchasing plush items and doll apparel online requires trust, and we want you to be absolutely delighted with your handcrafted treasures.

If for any reason you are not completely satisfied with your purchase, our Return and Refund Policy outlines a clear, fair, and seamless process to ensure your shopping experience remains delightful from start to finish.

30-Day Happiness Guarantee & Return Window

We offer a generous 30-day return window, which means you have 30 calendar days after receiving your item to request a return. To be eligible for a standard return, your item must meet the following criteria:

  • The plush toy or doll accessory must be in its original, unworn, and unwashed condition.

  • All original swing tags, fabric brand labels, and protective packaging must remain fully intact and attached.

  • Items must be free from pet hair, smoke odor, perfumes, or any visible signs of play, alterations, or handling.

  • You must provide the original receipt, order number, or valid proof of purchase.

Non-Returnable & Exception Items

Certain types of items cannot be returned due to hygiene, customization, or clearance constraints:

  • Customized or Personalized Items: Monogrammed plush toys, custom-dressed dolls, or bespoke outfit commissions tailored specifically to your request.

  • Final Sale / Clearance Items: Products explicitly marked as "Final Sale", "Clearance", or purchased during warehouse liquidations.

  • Hygiene-Sensitive Accessories: Doll hairpieces or intimate miniature accessories that have been opened or removed from sealed blister packs.

  • Gift Cards: Digital or physical gift certificates are non-refundable.

How to Initiate a Return

To start a return, please contact our customer care team at [email protected] before shipping any items back. Unsolicited returns sent without prior authorization will not be accepted or processed.

Once your return request is approved, please securely pack the items and send them to our dedicated return facility:

Designated Return Address:

A GREENFIELD & S.M GREENFIELD

Attention: Returns Department

6/33 Mclean Street, Brunswick West, VIC 3055, Australia

Return Shipping Costs & Responsibilities

Unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items shipped), customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly advise using a trackable postal service or purchasing shipping insurance, as we cannot guarantee receipt of returned items lost in transit by carrier services.

Damages, Defective Goods, and Discrepancies

Please inspect your plush toys and doll accessories immediately upon delivery. If your package arrives damaged, or if you receive a defective or incorrect item, please notify us within 48 hours of delivery at [email protected]. Kindly include your order number and high-resolution photographs showing the defect or damaged shipping box. We will promptly arrange for a replacement or a full refund at no additional cost to you.

Refund Processing Timeframe

Once we receive and inspect your returned merchandise at our Brunswick West facility, we will send you an email notification confirming receipt and approval status. If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days. Please note that your bank or credit card provider may require additional processing time to post the credit to your account statement.